Case StudiesCustomer : Lafarge Roofing
Nature : An MNC operating in India with solutions for Roofing.
The pain point: Marketing executives of Lafarge were working all over India, and the company was facing difficulty to manage the daily reports from executives. Executives used to send the report by means of courier and email from various working locations , which could not be consolidate easily by the Marketing department.
Solution given by Sesame: Sesame proposed a web based call reporting system as a solution to the problem faced by client. A study was conducted at client side and sesame walked through the system of daily call reporting process of client and developed a web based call reporting system for the client, with which executives where able to key in daily call details and related information from any geographical location with the help of internet and a PC.
Out come
The concerned persons at the marketing department are given the access to monitor the details provided by executives and they are able to take consolidated reports easily between any two given dates, are able to identify the hot customers with a mouse click, are able to see the commitments and follow up dates very easily
Also they are able to guide the executives by posting necessary comments against each call as and when required with the help of new call reporting system.
Solution given by Sesame: Sesame proposed a web based call reporting system as a solution to the problem faced by client. A study was conducted at client side and sesame walked through the system of daily call reporting process of client and developed a web based call reporting system for the client, with which executives where able to key in daily call details and related information from any geographical location with the help of internet and a PC.
Out come
The concerned persons at the marketing department are given the access to monitor the details provided by executives and they are able to take consolidated reports easily between any two given dates, are able to identify the hot customers with a mouse click, are able to see the commitments and follow up dates very easily
Also they are able to guide the executives by posting necessary comments against each call as and when required with the help of new call reporting system.
Customer : Madhyamam Daily
Nature : A news paper with subscribers in India and Middle East.
The pain point: Agents were booking advertisements over phone & email from different geographical locations and in most cases overlapping of advertisement bookings happened which created issues at customer side. Also the manuel subscription process were creating problems due to communication gap and lack of intimations on time.
Solution given by Sesame: Sesame proposed & implemented a web based advertisement booking software which made the advertisement booking very easy and also provided a subscription management system.
Out come
The concerned persons/agents are able to check the availability of advertisement slots in the paper for any given dates and are able to book for the available slots easily from any where in the world. The authorized person in the company is able to monitor and approve the bookings .
In the same way the subscription process management is made very easy and the agents are able to view directly the status of a subscription booking till the last mile when the subscribed item is delivered to customer.
Solution given by Sesame: Sesame proposed & implemented a web based advertisement booking software which made the advertisement booking very easy and also provided a subscription management system.
Out come
The concerned persons/agents are able to check the availability of advertisement slots in the paper for any given dates and are able to book for the available slots easily from any where in the world. The authorized person in the company is able to monitor and approve the bookings .
In the same way the subscription process management is made very easy and the agents are able to view directly the status of a subscription booking till the last mile when the subscribed item is delivered to customer.