News & Events Sesame presenting Web based Support Ticketing System for companies engaged in after sales service segment
Sesame presents " Web based Support Ticketing System" which is useful for companies providing after sales service. This is purely a open source program which can be integrate with any website.
The major advantages of this system are
- Can minimize unwanted/ repeated calls to the office for service
- each support request can be tracked and monitor easily
- can set departments and assign persons to attend tickets
- can monitor how much time is consumed for solving each support request
- can view the complete communication thread for a particular request
- can prioritize the calls based on the order of posting
- can improve the efficiency of support and service staff.
- customers will get ticket number for each request posted so that they can ensure their request is saved at the support desk
For more details and demo contact : 9349138146
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