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Sesame presenting Web based Support Ticketing System for companies engaged in after sales service segment


Sesame presents  " Web based Support Ticketing System" which is useful for companies providing after sales service. This is purely a open source program which can be integrate with any website.

 

The major advantages of this system are 

  • Can minimize unwanted/ repeated calls to the office for service
  • each support request can be tracked and monitor easily
  • can set departments and assign persons to attend tickets
  • can monitor how much time is consumed for solving each support request
  • can view the complete communication thread for a particular request
  • can prioritize the calls  based on the order of posting
  • can improve the efficiency of support and service staff.
  • customers will get ticket number for each request posted so that they can ensure their request is saved at the support desk

 For more details and demo contact : 9349138146



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