Sesame's proactive management and technical team coupled with our long association with the company had helped cement our relationship. The technical support team is at par with international standards, with online service support that ensure timely action. The technical support team are not just knowledgeable but extremely courteous while interacting with us.
Sesame's Digital Payment Solution Project E-village deserves a special mention because it was instrumental in easing our customer's miseries during the sudden currency crunch in 2016. We were immediately able to roll out the digital payment solution that allowed customers to pay for products and services using just their mobile-phones.
We've been generating reports of defaulters from all our branches and NPA report from our existing CBS. But it was a difficult task to have a track of our customer interest of commitment and follow up... We are sure that by using this NPA mitigation tool, we can reduce the number of bank defaulters effectively and have a control over NPA.
BeaconPro Core Banking Solution has been operational at the bank for past two years and has exceeded our expectations in every regard. The CBS is fast, responsive and allows us to perform our daily tasks and operations with complete ease. From the beginning, during data migration phase, all processes were extremely smooth and 100% accurate. All employees received proper training on how to effectively use the product. As a result, we were able to switch over to the new software effortlessly.
Sesame was our obvious choice because it was the perfect fit for us. The lmplementation team did a commendable job migrating the data and implementing the new CBS in a record time and without any major complications. Over the past 2 years, we have noticed a definite improvement in service level paraineters and productivity levels at our branches. We value our partnership and look forward to Sesame's continued assistance in serving our customers in the future.